Zeszyt Naukowy (52)

Edition: 2019

Articles count: 4

We are pleased to present the latest Scientific Journal (52) of the School of Banking and Management. The issue includes articles concerning a wide spectrum of management subjects with a particular consideration of the current problems in the field.

1. ANTI-COMPETITIVE PRACTICES BETWEEN ONLINE PLATFORMS AND BUSINESSES: REMARKS IN THE LIGHT OF THE NEW P2B REGULATION

Monika Woźniak

The Digital Single Market (’DSM’) is one of the fastest growing areas of the European Union’ economy. The paper aims to present the challenges for legislative bodies stemming from the popularisation of online intermediation services which are a vital part of the DSM. The Council of the European Union, being aware of the problems related to anti-competitive practices in the field of Internet platforms, has recently adopted the Regulation on promoting fairness and transparency for business users of online intermediation services. In the article the most important features of the online intermediation services are described, which is helpful in understanding the new Regulation. Further on, the main aspects of the proposal are presented and analysed - these are inter alia information obligations and new mechanisms of the legal protection of business users. Finally, conclusions and the evaluation of the upcoming legal changes are provided.

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2. ETHICAL CODE AS A TOOL TO DEVELOP ETHICAL BEHAVIOUR IN NON-BANK LENDING INSTITUTIONS

Małgorzata Jaworska, dr Justyna Michniak-Szladerba

The article deals with the issue of the development of ethical behaviour through practical implementation of ethical codes by organizations. The research covered selected non-bank lending institutions. They are not subject to close supervision of state authorities, which consequently results in the suspicion that the appearance of non-ethical behavior in their activities may be more frequent than in the case of banking institutions which are closely supervised. However, non-banking institutions may develop the trust of the stockholders through ethical codes that are properly prepared and implemented. Nevertheless, the results presented in the article show that this is not a common practice.

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3. NEURO-LINGUISTIC PROGRAMMING AND FUNDAMENTAL PRINCIPLES OF EFFECTIVE COMMUNICATION

Marcin Bieliński

The article concerns Neuro-Linguistic Programming. It presents the history of NLP and the opportunities that this technique provides. It describes the way the human brain receives and processes information. It also presents the fundamentals of effective communication and on the basis of the author’s survey it shows the impact of the application of NLP on customer satisfaction with a service and, consequently, the opinion about the service provider.

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4. EMPLOYEE COMPETENCES OF AIRPORT SPECIAL ASSISTANTS

Aleksandra Markiewicz

Airports face the necessity to provide assistance to persons with disabilities and reduced mobility with the access to the services they offer in order to ensure equal travelling opportunities. This is done by the elimination of barriers that disabled passengers encounter. The article describes the types of disabilities with regard to the necessity to offer adequate assistance, the desired competences of airport special assistants and it suggests good practices in communication management with passengers who expect to obtain help in overcoming the existing barriers.

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